COVID-19 Shipping Delays
There are none
We can only cancel orders within one hour of being placed. Please contact us immediately if you would like to cancel your order.
We do offer international shipping at this time. Duties and Taxes for International orders are not included in the total upon checkout. The recipient is responsible for those charges upon delivery
Email our Customer Service at email@example.com
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at firstname.lastname@example.org
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at email@example.com
How can I get a copy of my invoice?
A copy of your invoice can be obtained by contacting our customer service department at firstname.lastname@example.org
I ordered the wrong stuff! What do I do?
Once you place an order at flexdex, you cannot make changes through the store. Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email email@example.com
When will my order ship?
Product may take up to ONE WEEK to process before shipping from the receipt of your order due to warehouse safety, health measures and increased demand. Additionally, we are closed from the week between Christmas and New Years Day. You will receive a shipping confirmation email once the order has shipped from the warehouse.
Do I have to pay sales tax?
Yes. Tax rates are based from the state in which you purchase.
Accepted forms of payment
We accept all major credit cards and forms of payment.
If I order the wrong item can I return it?
Yes, you may return your UNUSED product for a full refund with in 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of flexdex receiving your return. Customers are responsible for shipping cost unless the product is defective or an error has occurred when filling the order. We do not offer direct exchanges. If you wish to exchange the product you will need to return the undesired product first. Email customer service at firstname.lastname@example.org
Can I return an item that I have used?
Sorry, only products in new unused condition will be accepted for returns. View return policy
All products are covered under our standard guarantee policy.
What is a CSC code?
A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Privacy and Security