Dear loyal Flexdex™ fan,
We are incredibly grateful for your support. For over 25 years, Flexdex™ has been producing quality products for quality people. During the production process, each board gets individual attention. Each board comes with its own set of cosmetic distinctions and each is unique. Any knick, scratch, or perceived blemish is simply part of the process. We call these character marks…and they are unavoidable.
Our decks, whether sold as a complete or deck only, come with a 15-year warranty against delamination or breakage. You read that correctly, FIFTEEN YEARS! Not only is that non-standard in the skate industry, it is practically unheard of in any industry. This warranty covers delamination and breakage that compromises the integrity of the board. The warranty excludes the vents on the S30v and Pro40v models. The warranty is not meant to cover nicks and scratches. It's a skateboard. They hit pavement, curbs, and are subject to outdoor elements. They do not remain in pristine condition. We appreciate your understanding and we thank you, once again, for your purchase.
Our Guarantee to you....
Our decks are guaranteed for 15-years... but they are nearly impossible to break. Oh, if we inspect a broken board and find that a bomb, saw, sledge hammer, concrete chainsaw (those are insanely cool by they way), been dropped off the Empire State Building or anything of the like was used... no cigar - you own that damage. Feel free to send us the video though, we are always up for some quality entertainment.
In the event you need your deck replaced, and you purchased your deck within the last year, Flexdex™ will send you a prepaid shipping label to return the deck and get a free replacement. Beyond a year, the buyer must pay S&H to send it back to our warehouse along with proof of purchase (must be within parameters of warranty). We. will take care of the rest and get your new deck out immediately. A head’s up email never hurts! Use the "contact us" link at the bottom of the page.
Beyond the deck, all of the other components (wheels, trucks, bushings, etc.) of your Flexdex™ Skateboard have a 90-day guarantee against premature failure due to defect. Flexdex will send you a prepaid shipping label to return the defective component and get a free replacement part.